Troubleshooting

Quick Diagnostic Checklist

Before detailed troubleshooting, verify these basics:

• Power supply connected and power supply LED is on
• Both antennas properly installed (finger-tight, no wobble)
• Gateway appears in Haltian Studio (cloud connected)
• Firmware version is current (check for updates)

Gateway Not Appearing Online

Symptom: Gateway does not show as Online in Haltian Studio within 5 minutes of power-on.

Possible Causes and Solutions:

1. Power issue

   • Verify power is connected and the power supply LED is on
   • Use only the included 12V DC adapter
   • Try a different power outlet

2. Antenna issue

   • Check that both antennas are properly installed
   • Ensure antennas are not swapped (cellular vs 2.4 GHz)
   • Verify antennas are finger-tight with no wobble

3. Cellular coverage

   • Confirm cellular network coverage at the installation location
   • Try repositioning the gateway closer to a window or exterior wall
   • Adjust antenna orientation (try vertical and angled positions)

4. Boot time

   • Allow up to 2–3 minutes for the gateway to complete boot and network registration
   • Power cycle the gateway and wait again

Optimize Cellular Signal

If using cellular connectivity, check signal quality in Haltian Studio.

Signal Quality Reference

Improving Poor Signal

If signal quality is poor:

• Reposition the gateway closer to a window or exterior wall
• Adjust antenna orientation (try vertical and angled positions)
• Move away from metal barriers and thick concrete walls
• Consider a higher mounting position
• Ensure the correct antenna is on the cellular port

Sensors Not Joining or Reporting

Symptom: Sensors do not appear or report data in Haltian Studio.

Possible Causes and Solutions:

1. Range

   • Verify sensors are within range of the Wirepas Mesh network (up to 25 m per hop indoors)
   • Move sensors closer to a gateway or another routing sensor during initial network formation

2. Mesh formation time

   • The mesh network can take 15–30 minutes to form
   • Wait and check Studio periodically

3. Gateway not online

   • Confirm the gateway itself is online first (see above)

4. 2.4 GHz antenna

   • Verify the 2.4 GHz antenna is properly installed
   • Ensure the antenna is on the correct port (not swapped with cellular)

Firmware Updates

Firmware updates are managed and delivered automatically by Haltian. If an update is available:

1. The update is applied automatically by Haltian
2. The gateway may reboot during the update process
3. Do not disconnect power during a firmware update
4. Verify the firmware version in Haltian Studio after the update completes

Contact Support

If issues persist after following these troubleshooting steps:

• Email: support@haltian.com
• Include the gateway UUID when contacting support
• Describe the issue, steps taken, and current status in Studio