Troubleshooting

Common issues and solutions when working with the Occupancy Data Engine.

No Occupancy Data from Device Group

  • Verify the device group is configured in the Occupancy Data Engine
  • Check that member sensors are active and sending data (query deviceGroupDevices for the group)
  • Confirm the Occupancy Data Engine is enabled for the device group

Incorrect Occupancy Counts

  • Check sensor installation and positioning (entry/exit alignment)
  • Review reset configuration — count drift may require more frequent resets
  • Contact Haltian support for Occupancy Data Engine algorithm tuning

Count Never Resets

  • Verify a reset strategy is configured for the device group
  • Check that scheduled reset times are in the correct timezone
  • Use manual reset API as a temporary workaround