Troubleshooting
Common issues and solutions for Haltian Finder
Login Issues
| Problem | Solution |
|---|
| Can’t log in | Verify your organization name, email, and password are correct. Check for typos and extra spaces. |
| “No site rights” error after login | Your account does not have access to any sites. Contact your organization’s Manager to assign site access. |
| Forgot password | Contact your organization’s Manager to reset your password. |
| Session expired | Your login session has timed out. Sign in again with your credentials. |
Search Issues
| Problem | Solution |
|---|
| No results found | Check spelling. Try searching by a different identifier (device name, Customer Label ID, TUID, Wirepas Node ID). |
| Too many results (100+ warning) | Refine your search terms to be more specific. Add more characters or use a unique identifier. |
| Search feels slow | Search has a 1-second delay after typing to avoid unnecessary queries. Wait briefly for results to appear. |
Device Details
| Problem | Solution |
|---|
| Map not loading | Check your internet connection. Try refreshing the page. Ensure JavaScript is enabled in your browser. |
| Location not showing | The device may not have position data. Not all device types support location tracking. |
| Position history empty | Try a longer time range. The device may not have moved during the selected period. |
Browser Issues
| Problem | Solution |
|---|
| Page not loading or blank screen | Clear browser cache and cookies. Try a different browser (Chrome, Edge, Firefox, Safari). |
| Layout looks broken | Ensure you’re using a modern browser with the latest updates. |
| Recently viewed list empty | Recently viewed devices are stored in your browser’s local storage. Clearing browser data resets this list. |