Specifications

Product Overview

Thingsee COUNT is a USB-powered people counting sensor using Time-of-Flight (ToF) laser technology for directional counting in doorways and passageways.

Primary features:

• Time-of-Flight (ToF) laser distance measurement
• Directional people counting (entries and exits)
• USB 5V powered (continuous power required, no battery)
• Wirepas Mesh network connectivity
• Maximum 1000mm passageway width
• Indoor use, cradle mounting system

Detection Technology

Time-of-Flight (ToF) Sensor

Technology:

• Type: ToF laser distance measurement
• Laser class: Class 1 laser (eye-safe under normal use)
• Wavelength: Infrared (IR) laser (typically 850-940nm, invisible to human eye)
• Detection principle: Measures time for laser pulse to reflect off objects (people, floor)
• Distance accuracy: ±1-5% typical (millimeter precision)
• Detection range: 0-2100mm vertical (floor to ceiling)

Advantages:

• Works in darkness (laser provides own illumination)
• Temperature independent (measures distance, not heat)
• High precision (millimeter-level accuracy)
• Simultaneous passage detection (2-3 people side-by-side)

Limitations:

• Bright sunlight interference (laser wavelength affected)
• Certain artificial lighting interference (incandescent, fluorescent, halogen)

Physical Specifications

Dimensions and Weight

Sensor unit (with cradle):

• Length: Approximately 80mm
• Width: Approximately 60mm
• Depth: Approximately 40mm (from ceiling/mounting surface)
• Weight: Approximately 100g (sensor + cradle + cable clamp)

Cradle mounting system:

• Cradle: Plastic housing for sensor attachment
• Cable clamp: Integrated cable management for USB cable strain relief
• Sensor unit: Detachable from cradle (snap-in design with springs)

Installation Requirements

Passageway dimensions:

• Maximum width: 1000mm (1 meter)
• Maximum height: 2100mm (2.1 meters, floor to ceiling)
• Recommended installation height: 230cm from floor

Mounting methods:

• Tape: 3M adhesive tape on attachment plate accessory (smooth surfaces)
• Screw: Permanent screw installation with Torx screwdriver (included)

Mounting surface:

• Ceiling, doorframe top, wall (horizontal orientation)
• Must support ~100g weight (sensor minimal load)
• Smooth, clean surface recommended for tape installation

Power Specifications

USB Power Requirements

Input power:

• Voltage: 5V DC (standard USB voltage)
• Current: Typical ~100-300mA (sensor active continuously)
• Power consumption: Approximately 0.5-1.5W (typical for ToF sensors)

Power supply:

• Included: USB wall adapter (5V, ≥500mA)
• Cable: USB A to micro-USB or USB-C (varies by model version)
• Cable length: Approximately 2-3 meters (adequate for ceiling-to-outlet routing)

Power continuity requirements:

• Continuous power: Sensor must remain powered at all times
• No battery backup: Counter resets to zero if power interrupted
• UPS recommended: For critical applications where count must survive power outages

Power Outlet Recommendations

Suitable:

• Dedicated outlet (not shared with high-power devices)
• Not controlled by light switch or timer
• Reliable circuit (minimal outages)
• Accessible for maintenance (disconnecting/reconnecting if needed)

Unsuitable:

• Switchable outlets (risk of accidental power-off)
• Outlets on overloaded circuits (voltage fluctuations)
• Temporary power strips (instability risk)

Network Connectivity

Wirepas Mesh Network

Technology:

• Protocol: Wirepas Mesh (proprietary wireless mesh networking)
• Frequency: 2.4 GHz ISM band (same as Wi-Fi and Bluetooth)
• Range: Up to ~20 meters to gateway (direct line of sight)
  • ~10 meters through walls (varies by construction)
  • Extended via mesh routers (other Wirepas sensors act as relays)

Network behavior:

• Automatic joining: Sensor automatically joins Wirepas mesh after installation
• Self-healing: Mesh automatically routes around failed nodes
• Low power: Optimized for battery devices (COUNT is USB-powered, not power-constrained)

Data Transmission

Measurement data:

• Values transmitted: Entries count, exits count, timestamp
• Data format: JSON payloads via Wirepas mesh to gateway
• Reporting frequency: Configurable (default typically 30 seconds to 5 minutes)
• Trigger-based reporting: Optional (report every X entries/exits instead of periodic)

Payload example:

{
  "measurementDirectionalMovement": [
    {
      "deviceId": "abc123...",
      "entries": 5,
      "exits": 3,
      "measuredAt": "2026-01-20T14:30:00.000+00:00"
    }
  ]
}

Network requirements:

• Haltian Wirepas gateway within range (~20m)
• Or Wirepas routers/repeaters to extend mesh coverage
• Adequate signal strength (RSSI > -85 dBm recommended)

Environmental Specifications

Operating Conditions

Temperature:

• Operating range: 0°C to +40°C (recommended, indoor use)
• Storage range: -10°C to +60°C (when not powered)

Humidity:

• Operating humidity: 20% to 80% RH (relative humidity), non-condensing
• Storage humidity: 10% to 90% RH, non-condensing

Atmospheric pressure:

• Operating: 86 kPa to 106 kPa (equivalent to sea level to ~1500m elevation)

Environmental Protection

Indoor use only:

• IP rating: Not specified (not designed for outdoor use)
• No weatherproofing: Not resistant to rain, snow, or extreme moisture
• Dust sensitivity: ToF sensor lens requires clean environment (dust reduces accuracy)

Suitable environments:

• Climate-controlled offices, meeting rooms, retail stores
• Indoor passageways with moderate humidity and temperature
• Protected from direct sunlight (sun interferes with ToF laser)

Unsuitable environments:

• Outdoor installations (no weatherproofing)
• High-moisture areas (risk of condensation on ToF lens)
• Dusty or industrial environments (lens contamination)
• Direct sunlight exposure (laser interference)

Lighting Conditions

Optimal Lighting

Works best with:

• Moderate indoor lighting (office lighting, overhead LEDs)
• Consistent lighting (not rapidly changing)
• Indirect sunlight (ambient light through windows, not direct sun)

Lighting Interference

Avoid:

• Bright sunlight: Direct sunlight on sensor (infrared wavelength interference)
• Incandescent lamps: Certain wavelengths affect ToF laser accuracy
• Fluorescent lamps: May interfere with ToF measurements
• Halogen lamps: High IR output can confuse ToF sensor
• Rapidly changing light: Flashing lights, strobe effects

Mitigation:

• Install away from windows with direct sun
• Use window shades/blinds to reduce sun exposure
• Choose locations with LED lighting (minimal IR output, compatible with ToF)

Performance Specifications

Detection Accuracy

Counting accuracy:

• Single-file traffic: > 95% accuracy (one person at a time)
• Moderate traffic: > 90% accuracy (1-3 people per minute)
• Busy traffic: > 85% accuracy (2-3 people side-by-side)

Factors affecting accuracy:

• Passageway width (narrower = better, up to 1000mm max)
• Lighting conditions (moderate lighting optimal, avoid bright sun)
• Installation height (230cm recommended for optimal coverage)
• Walking speed (normal to fast preferred, very slow may be missed)

Simultaneous Passage

Capability:

• Detects 2-3 people walking side-by-side (within 1000mm width)
• Higher accuracy than PIR-based sensors for simultaneous passage
• Very crowded passage (> 3 people simultaneously) may cause undercounting

Measurement Specifications

Count Data

Measurement values:

• entries: Integer count of people entering (based on direction configuration)
• exits: Integer count of people exiting (opposite of entry direction)
• timestamp: ISO 8601 format with timezone (e.g., 2026-01-20T14:30:00.000+00:00)

Counter behavior:

• Incremental: Counts increment by 1 for each detected passage
• Reset on power loss: Counter resets to zero if USB power disconnected
• No negative counts: Entries and exits always ≥ 0

Reporting Behavior

Default:

• Periodic reporting (e.g., every 30 seconds to 5 minutes, configurable)
• Transmits cumulative entries and exits since last report

Optional trigger-based:

• Report when entry or exit count exceeds threshold (e.g., every 10 entries/exits)
• Contact Haltian support to configure trigger-based reporting

Configuration Specifications

Configurable Parameters

Locally configurable (via Thingsee Toolbox app):

• Entry direction: IN or OUT (determines which direction is “entry” vs. “exit”)

Remotely configurable (via Haltian support):

• Reporting interval: How often sensor transmits data (e.g., 30s, 1min, 5min)
• Count threshold: Trigger-based reporting (e.g., report every X entries/exits)

Not configurable:

• ToF sensor parameters (factory-calibrated)
• Wirepas network credentials (pre-provisioned)

Certifications and Compliance

Safety Certifications

Laser safety:

• Class 1 laser: Eye-safe under normal use (IEC 60825-1 or equivalent)
• IR wavelength: Invisible to human eye (850-940nm typical)
• No direct viewing hazard: Safe for use in public spaces (offices, retail, etc.)

Regulatory Compliance

Expected certifications (varies by market):

• CE: European conformity (electromagnetic compatibility, safety)
• FCC: Federal Communications Commission (USA, RF emissions)
• RoHS: Restriction of Hazardous Substances (lead-free, environmentally compliant)
• UKCA: UK Conformity Assessed (post-Brexit UK market)
• RCM: Regulatory Compliance Mark (Australia/New Zealand)

Accessories and Components

Included in Package

Standard package contents:

• Thingsee COUNT sensor unit
• Cradle mounting system
• Cable clamp (for USB cable strain relief)
• USB wall adapter (5V power supply)
• USB cable (2-3m length)
• Installation accessories:
  • Attachment plate (for tape installation)
  • Adhesive tape (3M or equivalent, pre-applied to attachment plate)
  • Screws (for permanent screw installation)
  • Torx screwdriver (for screw installation)
• QR code sticker (on sensor, for Thingsee Toolbox app configuration)
• Quick start guide (printed card)

Optional Accessories

Additional components (contact Haltian sales):

• Extra USB cables (longer or shorter lengths)
• Extra attachment plates (for tape installation)
• UPS (Uninterruptible Power Supply) for power continuity
• Wirepas routers/repeaters (to extend mesh network coverage)

Comparison to Other Haltian Sensors

Thingsee COUNT vs. Haltian ENTRYWAY

When to Choose Thingsee COUNT

Advantages:

• Higher accuracy (ToF laser precision)
• Better simultaneous passage detection (2-3 people side-by-side)
• No battery maintenance (continuous USB power)
• Temperature independent (works in hot/cold environments)

Choose COUNT when:

• Power outlet available near installation location
• Higher accuracy required (retail analytics, critical applications)
• Simultaneous passage common (busy doorways)
• Ambient temperature varies widely (ToF unaffected by temp)

Choose ENTRYWAY instead when:

• No power outlet available (battery-powered preferred)
• Wider passageways (> 1000mm, up to 1600mm)
• Counter must survive power outages (battery-backed)
• Bright sunlight or incompatible lighting (PIR unaffected)

Warranty and Support

Product Warranty

Standard warranty:

• Duration: Typically 12 months from delivery (varies by sales contract)
• Coverage: Manufacturing defects, hardware failures (not user damage)
• Exclusions: Damage from misuse, unauthorized modifications, environmental factors (water, extreme temps outside spec)

Warranty claims:

• Contact support@haltian.com with device ID and issue description
• Provide purchase order or invoice number
• Photos of device and installation may be requested
• Haltian support determines if warranty claim approved
• Replacement or repair provided if approved

Technical Support

Support resources:

• Email: support@haltian.com
• User Guide: Download PDF
• Response time: 1-2 business days typical
• Support hours: Business hours (Finland timezone, UTC+2/UTC+3)

Support covers:

• Installation guidance
• Configuration assistance (Toolbox app, direction setup)
• Troubleshooting (detection issues, network connectivity, power problems)
• Data integration (API access, webhooks, third-party platforms)
• Custom reporting intervals or thresholds

Ordering Information

Product Codes

Thingsee COUNT (exact product code varies by region and version):

• Contact Haltian sales for current product codes and pricing
• May vary by market (EU, USA, APAC, etc.) due to regulatory certifications

Where to Purchase

Direct from Haltian:

• Sales email: sales@haltian.com
• Website: haltian.com

Authorized distributors:

• Contact Haltian for distributor list in your region

Quantity Pricing

Volume discounts:

• Single units available for testing/evaluation
• Discounts for larger deployments (10+, 50+, 100+ sensors)
• Contact sales for project-based pricing quotes

End of Life and Disposal

Product Lifespan

Expected operational lifespan:

• Sensor electronics: 5-10 years (typical for USB-powered IoT sensors)
• ToF sensor: Factory-calibrated, no recalibration needed over lifespan
• Cradle: Durable plastic, 10+ years with proper care

Limitations:

• USB cable may wear over time (replaceable)
• Adhesive tape (for tape installation) degrades (~5-10 years, sensor may sag)
• ToF lens may accumulate dust (clean periodically to maintain accuracy)

Disposal and Recycling

Environmental compliance:

• RoHS compliant (no hazardous substances)
• Recyclable electronics (follow local e-waste regulations)

Disposal:

• Do not dispose in general household waste (electronics recycling required)
• Contact local e-waste recycling facility
• Remove USB cable and power adapter (recycle separately if needed)
• Cradle and sensor can be recycled together (plastic + electronics)

Battery: N/A (USB-powered, no battery to dispose)

Specifications Summary

Quick Reference Table