Configuration

Configure Thingsee COUNT direction, intervals, and settings via Thingsee Toolbox app

Configuration Overview

Thingsee COUNT configuration is performed using the Thingsee Toolbox mobile app (iOS/Android). The primary configuration is entry direction (IN vs. OUT), which determines how the sensor interprets people passing through the doorway.

Configuration method:

  • Scan QR code on sensor with Thingsee Toolbox app
  • Select IN or OUT based on sensor placement
  • Settings applied immediately to sensor

No remote configuration:

  • Unlike some Haltian sensors (RADAR, ENTRYWAY with remote config), Thingsee COUNT requires local configuration via Toolbox app
  • Must be physically present with smartphone/tablet to configure

Thingsee Toolbox Mobile App

Download and Installation

Download Thingsee Toolbox app:

  • iOS: App Store (search “Thingsee Toolbox”)
  • Android: Google Play Store (search “Thingsee Toolbox”)
  • Free download: No cost, available worldwide

Requirements:

  • Smartphone or tablet with camera (QR code scanning)
  • Bluetooth enabled (for local communication with sensor)
  • iOS 12+ or Android 6.0+ (recommended)

Installation:

  1. Download Thingsee Toolbox from App Store or Play Store
  2. Install app on smartphone/tablet
  3. Grant camera permission (required for QR code scanning)
  4. Grant Bluetooth permission (required for sensor communication)

App Interface

Main features:

  • QR code scanner: Scan sensor QR code to identify device
  • Direction selection: Choose IN or OUT entry direction
  • Configuration confirmation: Verify settings applied successfully
  • Device list: View previously configured sensors

Entry Direction Configuration

IN vs. OUT Selection

The critical configuration for Thingsee COUNT is entry direction. This determines which way people entering vs. exiting are counted.

IN Configuration (Sensor Inside Room)

Use when:

  • Sensor installed inside the room being monitored
  • Entry direction: Corridor → Room (into room)
  • Exit direction: Room → Corridor (out of room)

Example: Meeting room with sensor inside:

  • Person walks from corridor into room: “entries” increments
  • Person walks from room out to corridor: “exits” increments

Visual:

Corridor [Entry →] Room [Sensor mounted inside room]
                     ↑
                    (IN)

OUT Configuration (Sensor Outside Room)

Use when:

  • Sensor installed outside the room (in corridor)
  • Entry direction: Room → Corridor (out of room)
  • Exit direction: Corridor → Room (into room)

Example: Meeting room with sensor in corridor:

  • Person walks from corridor into room: “exits” increments
  • Person walks from room out to corridor: “entries” increments

Visual:

[Sensor mounted in corridor] Corridor [Entry →] Room
         ↑
       (OUT)

Configuration Steps

Process:

  1. Position near sensor: Stand within 2-3 meters of installed sensor
  2. Open Thingsee Toolbox app: Launch app on smartphone
  3. Scan QR code: Use app camera to scan QR code on sensor (usually on bottom or side)
  4. Wait for device identification: App reads QR code and identifies sensor
  5. Select direction: Tap IN or OUT button based on sensor placement
    • IN if sensor inside room
    • OUT if sensor outside room (in corridor)
  6. Confirm: App transmits setting to sensor via Bluetooth
  7. Verify: App displays “Configuration successful” or similar confirmation
  8. Test: Walk through doorway to verify entries/exits increment correctly

Configuration time:

  • Entire process: ~30 seconds to 1 minute
  • Setting applied immediately (no reboot required)

Verification After Configuration

Post-configuration testing:

  1. Check app confirmation: Verify “Configuration successful” message in Toolbox app
  2. Entry test: Walk from designated entry direction (corridor → room if IN, or room → corridor if OUT)
    • Observe “entries” count in IoT Studio (may require waiting for next report, typically < 5 minutes)
  3. Exit test: Walk from designated exit direction
    • Observe “exits” count in IoT Studio
  4. Simultaneous test (optional): Have 2-3 people walk through together
    • Verify all counted correctly

Reconfiguration

When to Reconfigure

Reasons for reconfiguration:

  • Sensor relocated: Moved from inside room to corridor (or vice versa)
  • Incorrect initial direction: Entry/exit counts reversed
  • Changed monitoring purpose: Different entry direction desired

No reconfiguration needed:

  • Normal operation (counts working correctly)
  • Routine maintenance (cleaning lens, checking power)

Reconfiguration Process

Same as initial configuration:

  1. Open Thingsee Toolbox app
  2. Scan sensor QR code
  3. Select new direction (IN or OUT)
  4. Confirm configuration
  5. Test with walkthrough

Counter reset:

  • Reconfiguring direction may reset entry/exit counters to zero
  • Document current counts before reconfiguring if historical data important

Advanced Configuration (Via Haltian Support)

Reporting Intervals

Default reporting interval:

  • Periodic reports (exact interval set at factory, typically 30 seconds to 5 minutes)
  • Contact Haltian support for current default

Custom intervals:

  • Request custom reporting intervals via Haltian support
  • Examples: Report every 10 seconds (high-frequency), every 15 minutes (low-frequency)
  • Tradeoffs:
    • Shorter intervals: More real-time data, higher network traffic
    • Longer intervals: Lower network traffic, less real-time visibility

Configuration method:

  • Cannot be configured locally via Toolbox app
  • Contact support@haltian.com with device ID and desired interval
  • Haltian support applies remote configuration (typically 1-2 business days)

Count Thresholds (Trigger-Based Reporting)

Alternative to periodic reporting:

  • Report only when entry or exit count exceeds threshold
  • Example: Report every 10 entries/exits (instead of every X minutes)

Use cases:

  • Low-traffic areas (report only when activity occurs, save network bandwidth)
  • Event-driven applications (notification when X people entered)

Configuration:

  • Contact Haltian support with device ID and threshold requirements
  • Support configures trigger-based reporting remotely

Configuration Best Practices

Initial Installation Configuration

✅ Do:

  • Test direction before leaving installation site (walk through and verify counts)
  • Document direction setting in installation records (IN or OUT)
  • Verify Toolbox app confirmation (ensure “Configuration successful” message)
  • Take photo of QR code (for future reconfiguration if needed)
  • Label sensor with entry direction (optional: sticker indicating “IN” or “OUT”)

❌ Avoid:

  • Assuming direction without testing (always verify with walkthrough)
  • Leaving site before verifying counts in IoT Studio (wait for first report)
  • Configuring remotely without physical access (Toolbox app requires proximity)

Documentation Recommendations

Record in installation documentation:

  • Sensor device ID (from QR code or IoT Studio)
  • Installation location (building, floor, room name, doorway)
  • Direction setting (IN or OUT)
  • Installation date and installer name
  • Initial entry/exit count baseline (if applicable)
  • Power outlet location (for future maintenance)

Example documentation:

Device ID: abc123...
Location: Building A, 2nd Floor, Conference Room 202, main entrance
Direction: IN (sensor inside room)
Installed: 2026-01-20 by John Doe
Baseline counts: 0 entries, 0 exits
Power: Outlet on west wall, circuit breaker panel #12

Network Configuration

Thingsee COUNT network settings are automatic via Wirepas mesh:

  • Sensor automatically joins Wirepas mesh network after installation
  • No manual network configuration required
  • Network credentials pre-provisioned at factory

Network requirements:

  • Haltian Wirepas gateway within ~20m (direct line) or ~10m (through walls)
  • Or other Wirepas sensors/routers within ~20m to relay data to gateway
  • Adequate signal strength (RSSI > -85 dBm recommended)

Verifying network connection:

  1. Check IoT Studio → Devices → Find sensor by device ID
  2. Verify “Last seen” timestamp (should be < 5-10 minutes)
  3. Check Signal strength (RSSI): > -85 dBm good, -85 to -95 dBm marginal, < -95 dBm poor
  4. If not connected: Move sensor closer to gateway or add Wirepas routers/repeaters

Troubleshooting Configuration Issues

QR Code Scanning Problems

Symptoms:

  • Toolbox app cannot read QR code
  • “Invalid QR code” error
  • App camera not focusing

Solutions:

  1. Clean QR code: Wipe dust/dirt from QR code sticker on sensor
  2. Improve lighting: Ensure adequate light on QR code (use flashlight if needed)
  3. Hold steady: Keep smartphone still while scanning (autofocus needs time)
  4. Angle adjustment: Try different angles (avoid glare or reflections)
  5. QR code damaged: If sticker damaged, contact Haltian support for device ID and alternative configuration method

Direction Configuration Not Applied

Symptoms:

  • Toolbox app shows “Configuration successful” but counts still reversed
  • Entry/exit counts opposite of expected

Solutions:

  1. Wait for next report: Allow time for sensor to report (up to 5 minutes)
  2. Reconfigure: Scan QR code again and reapply direction setting
  3. Verify selection: Double-check IN vs. OUT selection matches sensor location
  4. Power cycle: Disconnect and reconnect USB power (may reset configuration to new setting)
  5. Contact support: If issue persists, contact support@haltian.com

Bluetooth Connection Issues

Symptoms:

  • Toolbox app cannot connect to sensor after scanning QR code
  • “Device not found” error
  • Configuration times out

Solutions:

  1. Enable Bluetooth: Verify Bluetooth enabled on smartphone/tablet
  2. Move closer: Stand within 1-2 meters of sensor (Bluetooth range limited)
  3. Remove obstacles: Metal objects, thick walls may block Bluetooth signal
  4. Restart app: Close and reopen Thingsee Toolbox app
  5. Restart Bluetooth: Disable and re-enable Bluetooth on smartphone
  6. Try different device: Use another smartphone/tablet if available

Counts Not Appearing in IoT Studio

Symptoms:

  • Configuration successful but no data in IoT Studio
  • “Last seen” timestamp old (> 10 minutes)
  • Zero entry/exit counts despite tested traffic

Possible causes and solutions:

  1. Network not joined: Verify sensor joined Wirepas mesh
    • Check RSSI and “Last seen” in IoT Studio
    • Move closer to gateway or add routers if signal weak
  2. Power lost: Verify USB power connected and outlet active
    • Check outlet not controlled by light switch
    • Verify USB cable securely connected to sensor cradle
  3. Reporting interval: Wait for next report (may be several minutes)
    • Contact support to verify reporting interval setting
  4. Sensor fault: If issue persists > 30 minutes, contact support with device ID

Configuration Change Log

Tracking Configuration Changes

Best practice:

  • Maintain log of configuration changes for each sensor
  • Document who changed settings, when, and why
  • Include before/after testing results

Example log:

Date       | Changed By | Change              | Reason              | Verified
-----------|------------|---------------------|---------------------|----------
2026-01-20 | John Doe   | Initial: IN         | Installation        | OK
2026-02-15 | Jane Smith | Changed to OUT      | Sensor relocated    | OK
2026-03-10 | Support    | Reporting: 1 min    | Real-time dashboard | OK

Auditing Configuration

Regular audits (quarterly or annually):

  • Review all sensor configurations in IoT Studio
  • Verify direction settings match physical installation
  • Test entry/exit counts with walkthroughs
  • Update documentation with any changes

Configuration Support

Self-Service Resources

Thingsee COUNT User Guide:

  • Download PDF
  • Includes QR code scanning instructions, direction selection guidance

Thingsee Toolbox App Help:

  • In-app help (tap “?” icon in Toolbox app)
  • QR code scanning tips
  • Direction selection examples

Haltian Support Contact

For configuration assistance:

  • Email: support@haltian.com
  • Subject: Include “Thingsee COUNT Configuration” and device ID
  • Information to provide:
    • Device ID (from QR code or IoT Studio)
    • Installation location description
    • Configuration issue details (QR scan problems, direction not applied, etc.)
    • Screenshots from Toolbox app (if applicable)

Custom configuration requests:

  • Reporting interval changes
  • Count threshold (trigger-based reporting)
  • Special integrations or data export formats
  • Multi-sensor coordination

Response time:

  • Typical: 1-2 business days
  • Urgent issues: Same-day response (if submitted during business hours)

Configuration Checklist

Initial Installation Configuration

  • Thingsee Toolbox app installed on smartphone/tablet
  • Camera and Bluetooth permissions granted
  • Sensor installed in doorway (USB power connected)
  • QR code visible and clean
  • Scanned QR code with Toolbox app
  • Selected IN or OUT based on sensor placement
  • Received “Configuration successful” confirmation
  • Tested entry direction (walked through, verified count)
  • Tested exit direction (walked through, verified count)
  • Verified data appears in IoT Studio (< 10 minutes)
  • Documented direction setting in installation records
  • Photographed QR code for future reference

Reconfiguration Checklist

  • Documented current entry/exit counts (if needed)
  • Scanned QR code with Toolbox app
  • Selected new direction (IN or OUT)
  • Received “Configuration successful” confirmation
  • Tested new entry direction
  • Tested new exit direction
  • Verified data in IoT Studio
  • Updated installation documentation
  • Logged configuration change with date, person, reason

Advanced Configuration (Via Support)

  • Identified need for custom reporting interval or threshold
  • Collected device ID from QR code or IoT Studio
  • Contacted Haltian support with requirements
  • Received confirmation of configuration change
  • Verified new behavior in IoT Studio (reporting frequency, thresholds)
  • Updated documentation with new settings